Cyber Pirate LabsSOFTWARE AUTOMATION.

Four useful combinations

Give each need
the right route.

Related solutions can work together in a single configured voice or chat service. The useful part is knowing what happens next—and who takes it from there.

Each bundle combines core solutions around a business outcome and is scoped and custom-quoted for your business. Different workflows can be assessed through a separate custom automation consultation.

01 / Chat bundle

Lead to Next Step

From the first question to the right next step.

One configured chat experience can answer routine questions, help visitors choose a service, then offer either a quote request or an existing booking link.

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Illustrative workflow Chat

  1. Answer the question

    Use approved services, hours, areas, and policies to orient the visitor.

  2. Help choose a service

    Ask what the visitor needs and explain the relevant approved options.

  3. Offer the appropriate next step

    Branch to a quote request OR a booking link; visitors do not have to complete both.

The appropriate path for this need

  • Request a quote

    Collect the six project and contact fields, then email a structured request for staff review. Staff prepare any quote separately.

    Configured staff email recipient

  • Open a booking link

    Provide the existing appointment page. The customer chooses a time and completes booking in that system.

    Customer, using the existing booking system

Handoff & scopeOne configured chat entry point. The quote email and customer-clicked booking link are alternative paths; no autonomous booking, CRM synchronization, or shared memory with a voice agent is implied.

02 / Voice bundle

Phone Front Desk

Give inbound callers a person or a clear message path.

Combine approved screening with a transfer to one configured number, or capture an inquiry for the team when a transfer is unsuitable or unanswered.

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Illustrative workflow Voice

  1. Receive an inbound inquiry

    Greet the caller and explain the available next steps.

  2. Ask approved screening questions

    Identify the requested service, location, and other agreed qualification details.

  3. Transfer or capture

    Use the configured criteria and unanswered-call fallback to choose the appropriate path.

The appropriate path for this need

  • Offer a transfer

    Transfer a suitable caller to one configured human number. The person who answers takes over.

    Designated person at the configured number

  • Capture a message

    If a transfer is unsuitable or unanswered, collect the caller's needs and callback details and email the summary.

    Configured team email recipient

Handoff & scopeInbound calls only, not an outbound calling campaign. One configured human number, not complex departmental routing. No guaranteed answer, dispatch, or callback; voice and chat remain separate entry points.

03 / Chat bundle

Customer Care

Meet customers at the point where they need help.

One configured chat experience may support three different needs: getting started, working through approved support steps, or leaving feedback for a person.

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Illustrative workflow Chat

  1. Identify the need

    Ask whether the customer needs preparation guidance, basic support, or feedback intake.

  2. Follow the relevant route

    Offer one appropriate path rather than making every customer complete all three.

  3. Keep a human path visible

    Use approved contact instructions and describe actual support hours or response expectations.

The appropriate path for this need

  • Get started

    Explain the preparation checklist and link approved resources. The customer carries out the steps.

    Customer preparing for the service

  • Ask for support

    Guide approved safe checks, then offer the human-contact path if unresolved.

    Customer, then the designated support person when contacted

  • Leave feedback

    Collect the issue, contact details, and desired resolution; email the brief to the responsible person.

    Designated feedback reviewer by email

Handoff & scopeThree possible needs in one configured chat experience. No ticketing-system integration, automatic refunds, remote repair, guaranteed resolution, or immediate human availability is included by implication.

04 / Chat bundle

Team Knowledge

Give the person helping a customer the procedure they need.

A staff-facing companion to the other bundles, using approved SOPs and training material behind verified controlled access when the material is private.

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Illustrative workflow Chat

  1. Verify staff access

    Private material is available only through a deployment with verified controlled access.

  2. Find the approved procedure

    An authorized employee asks a question and reads the relevant approved guidance.

  3. Let the person act

    The employee uses the procedure to help the customer, or asks a manager when the situation is outside it.

Keep the handoff clear

  • Use the documented steps

    The employee applies the approved procedure in the business's existing process.

    Authorized employee

  • Ask about an exception

    The employee contacts the designated manager when the procedure is missing, unclear, or does not cover the situation.

    Designated manager, contacted by the employee

Access boundaryA separate staff-facing companion, not an ordinary public widget for confidential material. No automatic synchronization with public agents, unrestricted access to customer conversations, or agent-to-agent handoff is implied.

Start with one need

A smaller starting point works too.

Explore the individual solutions and choose the problem that matters most right now.

Find your solution

Beyond the ten core solutions

Different problem.
Let's map the solution.

Have a workflow our core services do not cover? Request a custom automation consultation.

We start with the process and the outcome you need. Feasibility, access, security and an approved scope determine what we can build.

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